Enhance organization reputation by" Accepting ownership for accomplishing new and different requests. Exploring opportunities to add value to job accomplishments. Gather customer information as required. Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation. Participate in development of client training programs by: Identifying learning issues. Recommending instructional language. Resolve problems by: Clarifying issues. Researching and exploring answers and alternative solutions. Implementing solutions. Escalating unresolved problems. Manage large amounts of inbound and outbound calls in a timely manner. Seize opportunities to upsell products when they arise.