Company Description

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

Job Description

As the Customer Relations Associate, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely submission of invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

Enter high volumes of data into the various systems timely and accurately for billing purposesMake adjustments and handle billing discrepancies and rejections timely and accuratelyValidate, verify and compare contract agreements as neededProvide excellent customer service and provide customers with a positive experienceSupport the team in securing timely payments from customersAct as a resource for other functions within AWPAnswer phones and respond to inquiries using a professional and courteous demeanorProvide general office support and peer training as requestedComply with all AWP policies, procedures and safety requirementsPerform other duties and special projects as assigned

QualificationsHigh school diploma or GED required1 year of data entry or relevant experience preferredStrong customer service skillsBasic knowledge of accounting principles and terminology; strong math skillsExcellent verbal and written communicationIntense focus on accuracy and attention to detail; organizedProblem-solving skillsCritical thinking skillsDemonstrate high degree of accuracy and attention to detailExcellent organizational skillsOutgoing & assertive personality – not afraid to approach individualsProficiency with Microsoft Office Suite Products (Excel, Word)Experience with Microsoft Great Plains and Salesforce software preferred

Additional Information

Employee must be able to successfully handle the physical demands of this position, which include the following:

Hours of operation are M-F, 8 a.m.- 5 p.m.$19.50-21.50/hour 40-hour work weekPrimarily sedentary or working at a deskOccasionally lift and move 10 -25 poundsWhile performing duties of this job, the employee is regularly required to talk or hearProficient literacyThe employee frequently is required to stand, walk, or reach with hands and arms

AWP Safety is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.