Description: + This person will be gathering data for the appeals. + Case loads will require both email and phone correspondence sent to clients to collect information for the analyst team. + Once a new account is received this person will be assigned as POC (point of contact), will do an intro call, follow up email, and call again in a week if information isn't provided. + File set up and data management including initial data inventory and monitoring of data as received. + Prioritized daily account management by contacting clients to receive property–specific documents and correlating necessary information within company databases. + High volume of outbound phone calls required on a daily basis. + Update clients on the status of their cases. + Communicate with business development managers and analysts regarding clients/cases. + Follow-up to ensure necessary information is received by the appropriate deadline(s) + Appropriately allocate documentation as it’s received from clients, taxing authorities, internet and other sources to the various databases and file locations + Work closely with accounting department in the collection of outstanding receivables + •Assist Sales manager in contract review of Parcel Listing and Agent Authorization documents. Skills: Customer service, Project management, Microsoft office, document control, document management, Data entry, case management, Computer skills Qualifications: + Bachelor degree + 5+ years customer service experience + Direct inbound/outbound phone experience + Demonstrate past success working on multiple projects at once, in a strict deadline environment + Experience as a project manager, client account manager or medical office management preferred + Exceptional organizational skills, including ability to meet and prioritize all deadlines + Must possess an acute attention to detail + + Demonstrate superior customer experience and client management skills through phone calls, email communications, and other written correspondenc + Demonstrated successful job history, with documented ability to meet/exceed job responsibilities and expectations + Advanced Adobe Acrobat Standard or Professional experience preferred (document creation and editing) + Excellent verbal and written communication skills of a persuasive nature + Ability to perform job independently, as needed, while participating in a team environment + Preferred familiarity with commercial real estate industry and terminology About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.