Customer Relations Management Communication Skills Both Verbal And Written Microso Requirement id 151664 Job title Analyst Job location in North Chesterfield, VA Skills required Strong Analytical Skills, Computer Skills Knowledge, Organizational Change Management, Customer Relations Management Communicat Open Date 05-Feb-2025 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type --- Email Recruiter:coolsoft Job Description Analyst: Strong Analytical Skills, Computer Skills Knowledge, Organizational Change Management, Customer Relations Management Communicat Onsite No of Submissions : 1 Start date : 02/17/2025 End Date : 12/31/2025 Submission deadline : 2/10/2025 Client Info : VSP Note: * Agency Interview Type: In Person Only * Business Analyst 4 for Grants & Legislative Analysis Section * Please Submit your top 3 candidates * Candidates must be willing to interview on site and work in person. Description : The incumbent will analyze complex Virginia State Police (VSP) and criminal justice policies, processes and computer systems, and will use this information to evaluate automated and manual processes, staff workloads, skills, training needs and other factors to improve efficiency, accuracy and customer services. In addition will: Research state laws, policies and processes, in partnership with VSP legal staff, management and staff to ensure that staff and persons eligible to receive VSP services are accurately informed. Lead the implementation of policies, processes and computer systems. Apply organizational change management practices, with an emphasis on effective communications, building stakeholder trust and measuring performance with a focus on improving operational performance and customer services. Plan, coordinate and conduct communications with customers and other stakeholders as part of a larger effort to improve customer services and to roll out new VSP services. Plan and coordinate the creation of public websites and other media, in partnership with VSP public relations staff, to inform the public about VSP services. Perform other duties as assigned. The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays. Knowledge, Skills, and Abilities Advanced computer skills are required that aligns with the Job Description. In addition, strong analytical skills; ability to create and manage project schedules; ability to research state laws and policies; experience with organizational change management; customer relations skills; good verbal and written communication skills; ability to manage several projects simultaneously; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). Call502-379-4456 Ext 100for more details. Please provide Requirement id: 151664 while calling.