Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Relations Manager - CUSTOMER OPINION HOTLINE GZC/NHC.

Principal responsibilities:

To investigate and respond to Retail customer complaints and provide suitable resolutions.Seek ways to improve the effectiveness of customer's interactions with HSBC; thereby reducing the volume and severity of complaints.To identify and report complaints and other customer feedback trends which indicate where services or processes need review.Ensure customer complaints are escalated to senior management or regulatory bodies or HSBC group as appropriate, in line with policies.Complaint Handlers may be required to acquire knowledge of a product area and in some geographies, may need to hold specific certificates.