The Customer Relations Specialist will register participants, complete data entry and respond to inquiries received by phone, web and e-mail for the National Inventors Hall of Fame's Camp Invention STEM enrichment programs. This is an on-site seasonal position from January until July 2025, with the potential to return each year! January - June; 20 – 40 hours a week July – August; 15 – 30 hours a week $15 hourly pay rate Position Responsibilities: + Develop a comprehensive understanding of NIHF’s stem enrichment programs + Accurately respond to customer inquiries by providing program information, locations, and pricing + Assist customers in navigating the Camp Invention website to register participants online and over the phone + Problem analysis and resolution + Customer follow-up and attention to detail for providing superior customer support + Accurately and efficiently enter and process events and registrations + Research and resolve customer-related issues in a timely and professional manner + Have a passion for the company mission, and incorporate that excitement into customer interactions + Soft sales skills. Deliver a prepared sales script to persuade potential customers to register their child while on the phone or in chat sessions, incorporate a sense of urgency, and increase camp donations + Record details of inquiries, comments, complaints, and actions steps taken to bring about resolution + Process requests for transfers, cancellations, refunds, and receipts + Identify and escalate priority issues + Periodic filing of customer service paperwork + Communicate and coordinate with internal departments as assigned + Perform other related duties as they roll over to connective departments; work directly with the sales team for support + Perform other job duties assigned + Requires regular, reliable, and on-time attendance Knowledge, Skills, and Abilities: + Knowledge of customer service principles and practices + Computer literate with strong typing and data entry skills – both speed and accuracy + Superior communication and interpersonal skills, while providing exceptional customer service + Knowledge of call center practices + Confidence in overcoming objections and negotiation practices + Capable of producing accurate, high-quality work + Ability to multi-task and respond to changing priorities and seasonal surges in workload + Team player mentality; ability to remain focused when working in close proximity to other staff members + Self-motivated and able to work independently + Interest in non-profit, B2B, and B2C communications + Ability to facilitate a positive work environment and portray our company mission Credentials and Experience: + 1-2 years of customer relations/service experience is preferred Benefits of being a seasonal team member with the National Inventors Hall of Fame include: + Competitive benefit offerings, including; medical, dental, vision + Positive and supportive team environment + Company social events + Six Sigma White Belt training + Career development + On-site workout facility + Flexible scheduling + Non-profit experience to add to your resume + Opportunity to return each season, based on performance