A Day in Your Life at MKS:
As a Customer Relations Specialist (CRS) at MKS Japan, you will partner with Sales to support customers.

You Will Make an Impact By:
·Maintains direct contact with customers by telephone, e-mail, and meeting.
·Receives PO from customer and takes appropriate actions.
·Keeps track of Sales or Repair price and reconciles with PO price.
·Maintains system registration for Sales price.
·Submits quotation of Repair price and receives approval from customer.
·Proactively confirms and  informs customer  delivery schedule.
·Goes into Customer Portal and takes necessary actions.
·Prepares documents for shipping transactions.
·Maintains direct contact with related departments internally to complete transactions and resolve issues.

Skills You Bring:

・Bachelor’s degree.

・Minimum 3 years of related experience (experience in Manufacturing preferred).

・Knowledge of MS Office including Excel, Word, Outlook required.   

・Fluent Japanese is required. Friendly attitude to English is required.

Preferred Skills:
• Business level English is preferred.
• Experience in using ERP SAP/Oracle is preferred.

Physical Demands and Working Conditions:
• Flexibility to come to office either Kudan or Akishima.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role