Posting End Date:

February 20, 2025

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we deliver safe and reliable natural gas to millions of customers throughout Utah, and we do that by fueling our dedicated and skilled workforce. Whether you enjoy the outdoors or prefer the office environment, we value inclusion and diversity in all facets of our business. It's not just a job, it's a career!

What You Will Do:

Visit customer premises to deliver termination notices. Perform gas service disconnection at customer premises for accounts that have not responded to termination notices. Conduct service diversion research and investigations. Coordinate with Operations for removal and/or setting meter for instances of service diversion. Handle the entry of billing charges for service diversion cases. Respond to customers' inquiries and act accordingly regarding billing, credit, or service work. Practice extraordinary customer service in performance of duties. Issue service orders, determine customer priority, schedule the workload and appointments. Perform meter reading tasks according to primary duties. Refer customers with credit problems to available help. Make necessary billing adjustments to customers' accounts. Promote, explain, and set up customer service programs. Respond to emergency calls and issue appropriate orders. Discusses customers' financial situation regarding previous service bills from the company. May represent company in court appearances. Work with local law enforcement, as necessary. Perform DOT inspections on meters. Investigate and research meter transponder issues. Prepare daily activity reports. Research and correct addresses across multiple databases. Assist with various functions within the Customer Care organization.

Who You Are:

0-2 years related experience;

Basic knowledge of department principles and practices;

Basic knowledge of customer service programs and products to assess customer needs;

Skill in relating interpersonally with internal and external customers;

Skill in using hand tools;

Ability to communicate effectively orally and in writing;

Ability to handle emergencies and stressful situations;

Ability to interact with others, to communicate clear instructions and evaluate results;

Ability to prepare correspondence to customers using prescribed format and conforming to all rules of grammar and punctuation;

Ability to contribute to a positive work environment

Must have a valid driver's license with a safe driving history

Education Level:

High School Diploma or GED required

Physical Requirements (Include but are not limited to):

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, reads fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both field & office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Working Conditions:

60%- Field Work

40%- office work environment

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

Applications can be submitted via our online recruiting system only.We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com