**Abbott Diagnostics - Sales Ambassador (Field Based)** **Location:** + Birmingham + London + South East (Sussex and Kent) **About Abbott:** Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. Our portfolio includes life-changing technologies across diagnostics, medical devices, nutritionals, and branded generic medicines. With 115,000 colleagues serving people in more than 160 countries, Abbott is committed to advancing healthcare worldwide. **About the Organization:** Our Ambassadors are part of our customer-focused operations. As the healthcare landscape evolves our mission is to create stronger, solutions-focused partnerships while meeting day-to-day service and support needs. **Primary Objective of the Position:** The Abbott Sales Ambassador is responsible for managing and expanding existing accounts, improving customer relationships, enhancing account profitability, and providing first-line service support. **Major Accountabilities:** + **Revenue Responsibility:** Manage full revenue responsibility + **Customer Partnership:** Act as a trusted partner and advisor, serving as Abbott’s main contact for customers. + **Account Development:** Drive the development of accounts through strategic management and post-sales implementation processes. + **Sales Support:** Target new product and menu expansions, and provide sales support. + **Customer Reviews:** Prepare and execute regular customer business reviews. + **Contract Management:** Manage routine renewals of base business accounts and negotiate long-term contracts. + **Service Support:** Provide first-line service support and technical troubleshooting with an average completion time of 2 hours (range 0-4 hours). + **Proactive Service:** Perform technical service bulletins (TSBs) within 2 hours and implement new assays. + **Training and Coaching:** Provide ongoing training and coaching to customers. + **Project Oversight:** Oversee the progress of cross-functional implementation teams (post-sale) with project managers. **Educational Background:** + **Required:** Bachelor’s degree or equivalent experience. **Experience:** + Experience in the diagnostic industry, with an emphasis on managing and expanding existing accounts, improving customer relationships, and enhancing account profitability. + Proven track record in a similar position, supported by management and customer references. + Excellent product and industry knowledge. + Strong understanding of key stakeholders and customer dynamics. + Strong solution selling and relationship building skills. + Excellent communication skills. + Fluency in local language and English; additional languages are advantageous. **Benefits:** As a global healthcare company, Abbott offers a fantastic range of benefits, including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com