Responsibilities:

Develop and implement customer relationship management strategies to improve customer engagement and loyalty.Lead customer feedback collection and analysis to identify opportunities for service improvement.Collaborate with sales and service teams to ensure consistent delivery of top-notch customer experiences.Design and monitor metrics to assess customer satisfaction and propose improvements.Train and support team members in customer service best practices and CRM software usage.Oversee the management of customer databases and ensure data integrity and confidentiality.Develop promotional and customer retention strategies in coordination with marketing teams.

Requirements:

Proven experience in customer relationship management or similar roles.Strong communication and interpersonal skills for effective customer interactions.Proficiency in Windows operating systems and CRM software.Analytical skills for interpreting customer data and making data-driven decisions.Leadership abilities to guide and motivate a team toward achieving common goals.