- Leading the customer relationship management team and overseeing the implementation of all Processes related to interacting with customers
- Designing and implementing effective strategies to improve customer experience and increase their satisfaction
- Analyzing customer data to identify patterns and provide appropriate solutions
- Developing and Continuous improvement of after-sales service and complaint handling processes Clients
- Close collaboration with internal departments to ensure effective execution of customer communication strategies

Competencies:
- Degree in Media and Communication
- Significant work experience in Customer Affairs - Strong skills in communicating and solving problems - Ability to manage and lead the team to achieve organizational goals.