Obtains client information by: Answering telephone calls. Interviewing clients. Verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by: Entering client information. Confirming pricing. Informs clients by: Explaining procedures. Answering questions. Providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by: Adhering to standards and guidelines. Recommending improved procedures. Updates job knowledge by: Studying new product descriptions. Participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed.