Welcome page Returning Candidate? Log back in! Customer Research & Insights Lead Job Locations UK-London | FR-Templemars | UK-Southampton Entity Customer & Digital ID 2024-99819 Category Performance and Insights Type Permanent Full Time Contract Permanent Hours Per Week 36.25 Overview

We’re Kingfisher, A team made up of over 78,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

 

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

 

We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices. Talk to us about how we can best support you! This role can be based in the UK or France. 

 

The purpose of this role is to own and manage the impactful delivery of ad-hoc customer research projects, working in close collaboration and thought- partnership with stakeholders and members of the CMI team, ensuring that key insights across our body of knowledge are communicated with clarity and relevance to the business.

What's the job? Support the identification and refinement of insights needs and priorities in collaboration with stakeholders both within the CMI team and in other parts of the business (Group Functions and banners)Design and conduct customer research projects across a wide range of methodologies as needed depending on the priorities (e.g. in-home research, purchase journey research, product development testing, brand and usage surveys)Deliver well-structured and engaging reports, summaries, presentations and workshops to ensure that knowledge is communicated with precision, clarity and impactProactively support colleagues in the interpretation of customer research findings to generate insight that can be applied to strategy and/or development of ranges and productsSynthesise knowledge across multiple data sources, using both existing insight and new primary research as needed to bring a rounded and coherent perspectiveSupport and work in close collaboration with other members of the CMI function to contribute to cross-CMI projects and initiativesProcure and manage 3rd party research agencies as appropriate; also implement and facilitate fully internally run research as neededEnsure insights are readily available and shared across the CMI team and democratised as appropriate with other stakeholders across the wider business both in our banners and in Group Functions What you'll bring Significant experience in designing, implementing and using a wide range of ad-hoc customer research using both quantitative and qualitative research methodologiesExcellent analysis and synthesis skills – can ‘join the dots’ across different data sources and enjoys finding patterns and themes to build a robust and meaningful storyStrong communicator - communicates confidently, succinctly and with impact, both verbally and in writingExperienced in designing and facilitating workshops to encourage collaboration, alignment and innovationAlways curious, proactively seeks out new information, ideas and approachesFluent in written and verbal English is a must, with fluency in French as a strong plus

Be Customer Focused – constantly improving our customers’ experience

I listen to my customersI use available data to help make decisions

Be Human – acting with humanity and care

I do the right thingI am respectful

Be Curious – thrive on learning, thinking beyond the obvious

I build and share new ideasI try new things and share my learnings

Be Agile – working with trust, pace and agility

I have courage to be creativeDone is better than perfect, I aim for 80/20

Be Inclusive – acting inclusively in diverse teams to work together

I embrace allyshipI have self-awareness and a desire to learn

Be Accountable – championing the plan to deliver results and growth

I own my actionsI understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

 

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here!

 

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great, apply now and help us to Power the Possible.

 

#LI-JK1

Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

At Kingfisher we value having a diverse workforce and representing the communities that we serve, and want to ensure that all employees, future employees, and applicants to all Kingfisher companies are treated equally.

If you require any additional support or adjustments to help you make an application or are applying for a UK based position and would like to be considered under the Disability Confident Scheme, please contact us at kingfisher.recruitment@kingfisher.com

or if you wish to find out more about us, including the benefits we offer and our community, sustainability and inclusion projects Visit Kingfisher Careers

Application FAQs

Software Powered by iCIMS
www.icims.com