Customer Resolution Specialist
Aston Carter
Job Title: Customer Service Representative
Responsibilities
+ Accurately prepare quotes/orders/order confirmations in a timely manner by calculating or computing billing amounts
+ Accurately perform data collection and cost analysis throughout the department
+ Routinely communicate directly with customers using exceptional written and oral skills regarding (product information, order status, shipping/delivery updates)
+ Accurately issue credit memorandums in a timely manner by identifying returns or incorrectly billed materials or services
+ Performs general office duties as needed including but not limited to, answering phones, filing, special projects, assisting in physical inventory counts, and other duties as assigned
Essential Skills
+ Customer service
+ Order entry
+ Administrative support
+ Order processing
+ Purchase order
Additional Skills & Qualifications
+ 3 years of successful experience in a customer-facing role
+ knowledge of the construction industry is a plus
Pay and Benefits
The pay range for this position is $26.00 - $28.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Milwaukee,WI.
Application Deadline
This position will be accepting applications until Jan 11, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
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