About the role

You’ll be reporting to our Customer Engagement and Insights Manager, where your expertise will be key in uncovering valuable insights into customer preferences and behaviours. Your findings will significantly shape our engagement strategies, driving us closer to our objectives.

We will count on your recommendations to implement changes that significantly elevate the customer experience and enhance retention rates.

You will delve into understanding customer interactions and preferences across multiple channels, including advice, direct, bank, partner, and group.

 

In this key role you’ll

Discover, analyse, and present compelling insights into customers' behaviours regarding their decision to stay or depart. Generate and share your valuable suggestions for improving our processes and elevating engagement. Strengthen customer loyalty by actively engaging with them at crucial moments throughout their life cycle. Launch impactful initiatives that boost customer retention and engagement to create a more compelling experience for our customers. Elevate customer engagement by proactively communicating about important incidents and valuable product enhancements.

 

To be successful and grow in this role you will ideally bring the following 

A proven track record in creating and implementing successful retention strategies that enhance customer loyalty. Skilled in interpreting data to deliver precise insights that reveal new growth opportunities. Demonstrated success in significantly improving the end-to-end customer experience, leading to higher satisfaction rates. Evidence that you consistently prioritise customer needs, ensuring their interests are at the forefront of every decision. Exceptional interpersonal skills, with a talent for presenting insights in a compelling and engaging manner.

Advantageous 

Financial services experience. 

We don’t expect you to have every skill listed. If you possess the majority, we want to hear from you! Your unique talents could be just what we need to make our team even stronger.

 

Location: 

Wellington, Auckland

Flexible and hybrid working options. 

Role Type

Full Time, Permanent

 

Benefits on offer when you join Chubb Life NZ

Bonus + Stock Purchase options  Flexible working Group Life and Healthcare Insurance  Additional annual leave Wellbeing subsidy and partner discounts 

 

Why you’ll love working for Chubb Life

Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East. 

At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders. Our people-centred culture is one of our greatest strengths, and we're constantly striving to improve our processes and services to meet our customers' needs. 

Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected, and valued; where we wear our Rainbow Tick with pride. 

 

Our Values

Across the world, Chubb is guided by our five key values.

Integrity Customer focus Respect Excellence Teamwork

 

Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.

 

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