Schneider Electric has an opportunity for a Quality Manager in our Queretaro location. 

Great people make Schneider Electric a great company.

Mission

Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction.Organize/manage the Quality function within a given entity (includes quality planning, allocation of resources and quality measurements).Advise management regarding quality matters.Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standardsImplement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop (quality spiral) in order to result in economic effectiveness.

Main Activities

Manages the Customer Satisfaction & quality function within ths plant. Develops quality action plans, allocates resources. 

•Manage the CS&Q in the Plant and is the owner of the SPS Cards  6A, 9A, 9C, 9D for the plant

•VOC \: Voice Of the Customer

• Interact regularly with customers to better understand their expectations and concerns• Represent the voice of customer and drive the customer centricity within the entity• Influence the decision process of their entity to always take into account the voice of the customers (SPS, etc.)• Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plan

Quality Excellence

• Run CS&Q related processes (Issue to Prevention)• Run the Product Return Management (Analysis and Expertise Center if any)• Drive Quality Excellence in Supply Chain (from Suppliers to Customers)• Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement• Consolidate all Non Quality Costs and drive improvement actions• Alert the management on issues•Contribute to the Tailored Supply Chain implementation

Quality System

Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity

Advocate to drive and implement the Global directives and policies

Manage the Quality Management System of the entity

Management & networking

Network continuously with CS&Q teams to ensure their entity's needs are understood and considered

Identify & capitalize on best practices in quality

Ensure the right level of competency for the CS&Q teams

Be responsible for people management including \: goal setting, performance management, competency development, recognition, engagement, well being.

Manage/fulfil other tasks as defined by a manager Confidential Property of Schneider Electric