Join our Customer Service Team! We are seeking a full-time customer service representative to work from our Studio in Naperville.  This role requires a passion for photography and customer service, along with a commitment to resolving issues with heart, grace, and efficiency. You’ll thrive by managing multiple tasks, addressing challenges head-on, and consistently finding solutions that make our clients and photographers happy. We’re more than just a photography business—we’re a team dedicated to capturing life’s most precious moments and delivering joy to families. If you’re someone who loves problem-solving and delivering top-notch service while having fun along the way, this is the perfect opportunity for you! Who We Are: Our Customer Service Team is a dynamic and essential part of our operation, providing unwavering support to our talented photographers, clients, and management teams. We’re looking for self-motivated individuals who excel in a fast-paced environment, have a knack for multi-tasking, and can think quickly on their feet to come up with effective solutions using both their learned knowledge and past experiences. If you're ready to bring your unique skills and enthusiasm to our team, we’d love to hear from you! Qualifications: In this role, you will be the primary point of contact for families navigating their photography experience, ensuring they feel heard, valued, and guided through their journey. + Positive and friendly attitude + Patient, kind, empathetic and compassionate + Punctual and reliable + Strong problem-solving abilities, using logic, resourcefulness, and common sense to address client issues + Excellent written and verbal communication skills, with a focus on warmth, empathy, professionalism, and clarity + Self-motivation and the ability to prioritize tasks effectively in a fast-paced environment without the need for external nudging + Willingness to be of service + A team-oriented mindset with a willingness to support colleagues and share knowledge. Key Responsibilities : + Respond promptly and professionally to client inquiries via email and other communication channels. + Answer incoming calls and make outbound calls. + Address and resolve concerns related to photo orders, digital and print products, and service subscriptions, with empathy and clarity. + Updating account notes, logs, and ensuring follow-through on requests. + Handle client feedback with care and compassion. + Utilize programs such as Photoshop for edit requests. + Assist with shipping supplies when needed. + Collaborate with internal teams to resolve issues, prioritize client needs effectively, and escalate concerns when necessary. + Fulfill various orders when needed. + Contribute to improving customer service processes by providing feedback and suggestions for enhanced client satisfaction. Preferred but not required: + Bilingual - Spanish + Previous customer service experience + Photoshop knowledge + Photography knowledge + Excel, Google Docs & Sheets knowledge Location & Schedule: + Bella Baby Studio at 300 E 5th Ave, Suite 330; Naperville, IL 60563 + Monday - Friday from 9 to 5:30 pm Here's why you'll love working with us: + Starting Pay: $19.25 per hour + Meaningful and Purposeful Work: We're honored to play an important role in supporting families during some of their most memorable experiences, creating a lasting impact through your care and service. Each day is different, providing opportunities to problem-solve, connect with clients, and make a meaningful difference in their experiences. + Supportive Team: We foster a collaborative workplace where your ideas, feedback, and contributions are recognized and valued.  + We are the number one baby portraiture company in the country! We have been providing beautiful portraits, and 5 star service, since 2007. + Empathy-Driven Culture: We pride ourselves on an empathetic and client-focused approach, ensuring you’ll be working for a company that values kindness and understanding. + Travel and entertainment discounts + Professional development This role requires someone who is resourceful, detail-oriented, and able to navigate sensitive client interactions with professionalism and care. If you're passionate about creating positive experiences and thrive in a supportive, client-focused environment, we’d love to hear from you! Powered by JazzHR