To service the needs of wholesale customers, provide assistance and communicate information relative to the account status. Act as a liaison between Skechers accounts and various departments within the company to facilitate a high level of customer service.

ESSENTIAL JOB RESULTS-

Provide service to regional wholesale accounts within a specific geographic territory and support co-workers by handling overflow calls when necessary.Monitor order backlog, contact accounts as needed to offer substitutions and/or obtain order extensions if unable to meet the customers requested shipping window.Review customers purchase orders to ensure the terms and conditions of sale are in agreement with Skechers. Amend orders as needed.Research and process customer request for return authorizations.Work closely with the various departments i.e. Sales, Credit, Allocations and Production to ensure accurate and timely shipments.Communicate information relative to product availability, order status and information in general.Research and troubleshoot customer’s concerns and/or complaints.Take customer fill in orders over the phone and up sell when able.Keep accurate and up to date information regarding customer’s account activity.Meet deadlines as assigned and provide upper management with various territory trend reports.

ADDITIONAL RESPONSBILITIES-

Overtime as requiredOther reasonably related business duties as assigned.

SUPERVISORY RESPONSIBILITIES-

N/A

JOB REQUIREMENTS-

Excellent written and verbal communication skills.Knowledge of Microsoft Office.Excellent time management skills.Must have the ability to communicate professionally and positively.Must be able to work in a fast paced challenging environment.

EDUCATION AND EXPERIENCE-

Two to Three years of Customer Service experience

$24-$25/HOURLY

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily.  The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.