We are looking for a General administrative support for Sales and Maintenance Supervisors. What is the role about?  

SEB Sales support activities

Sends customer letters and supports mass updates in maintenance contractsMaintenance contract termination: Processes maintenance contract cancellation requests, informs Billing Administrator when invoice cancellation or credit note creation is requiredSupports preparation of new maintenance contracts from NEB or competition and for renegotiationsSupports VB Sales activities (documentation, quality checks, internal handover packs etc.)Carries out data checks and quality audits for new contracts from KONE Shared Service CenterSupports specific tasks from sales (eg for contract creation)Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

NEB Sales support activities

Supports in tender preparation and finalizing order before sending to order adminSupports in preparation and archiving of customer documents and conversationPerforms customer credit checks: request customer credit check during tendering and orderingTakes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a responseSupports in customer data maintenance

Maintenance Operations support activities

General admin support, e.g. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for inputEnters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAPManages workcenter data changesSupports specific field supervisor tasksSupports in repair and maintenance visit planning and communication to customerTakes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a responseCreates planned service repairs when neededSupports technician and supervisor in material related requests (PR creation, check availability and follow up on delivery)

Specialized administration and support tasks:

Support in 3rd party inspection administration

Analyzes inspection needs and schedules individual inspectionsAnalysis and follow-up: Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin and follows up closing the remarks Creates service/work order and requests spare partsTakes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response

Support in public tenders

Supports sales in proposal creation (public tenders)Assists in contract and sales order creation for public bids (admin handover)Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

Support in customer reporting

Verifies and inputs customer data in customer portals (mainly done in KONE SSC)Provides reports for Key AccountsPrepares working instructions for KONE SSC to be able to input relevant information to customer portalsTakes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

Professional requirements:

User knowledge of SAP is an asset.Previous working experience in relevant field is beneficiary.Computer literacy - Word, Excel, Power Point, Outlook.English language

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers