Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 62,000 staff across a network of more than 1000 independent companies in over 61 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.  In 2022, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins Agro Testing is an accredited Agricultural testing laboratory that specialises in Soil, Plant and Water testing with laboratories located in Hindmarsh South Australia, Belmont Western Australia and Burleigh Heads Queensland. Our client base includes farmers, agronomists, rural retailers and research organisations with our samples originating from all across Australia.

Job DescriptionFull time permanent role 37.5 hours Monday – FridayImmediate startClerks Private Sector Award Level 3Based in Hindmarsh, South AustraliaSecure, long-term role in small close-knit team

There is now an opportunity for a permanent full time Customer Service and Administration Assistant to join Eurofins APAL. To be successful in this role you must have a high level of proficiency in client interactions and have experience in a customer facing role. As you will be situated on our reception desk, you must be welcoming and personable with an excellent phone manner. Extensive experience in the office suite of products including Outlook, Excel and Word is a must.

The role also involves but is not limited to:

Responding proactively and professionally to inbound calls and emailsWelcoming clients and handling client enquiries efficientlyGain understanding of our tests and test suitesLogging in and batching samplesReporting results and various other functions using our Laboratory Information Management Systems (LIMS)General reception dutiesGeneral filing and creation of documents for our Quality Management SystemProactively contacting clientsOffering assistance to clients who are using our digital technology platformsOffering clients guidance on test suites and sampling materialsCreating invoices and assisting the Administration ManagerTracking client interactions using our CRM

Qualifications

Applicants should also possess the following attributes:

Be a quick learner, highly organised and able to multi-taskStrong attention to detail, time management and problem-solving skillsAbility to work independently and as part of a small teamPossess good communication skills, both written and verbalAuthentic customer service skills to engage in ongoing client relationshipsCourteous, professional & confident phone manner – ability to take effective messagesReliable, responsible and punctualWillingness to learn and develop knowledge around laboratory testing

Desirable Experience:

General invoicing experiencePrevious experience in a customer service / administrative roleAn interest in science and/or agriculture

Additional Information

Our admin team operates between 8:30am and 5pm Monday to Friday, with staggered starts between team members. On the job training will be provided across our services, systems and processes.

This position is an immediate start. Applications close Wednesday 29th January 2025 at 3pm.

All candidate CV's and cover letter's will be reviewed, however please note that we are not always able to respond to every expression of interest submitted. 

This opportunity is only open to candidates who are eligible to work in Australia/New Zealand, and already have work rights or an appropriate working visa.