Customer Service Administrative Support Specialist Job Summary: We are looking for a dynamic and empathetic Administrative Support and Customer Service Specialist to join our team. This individual will play a key role in ensuring excellent customer interactions, providing support, conducting employee satisfaction calls, and performing data entry tasks across multiple departments. The ideal candidate is analytical, solution-oriented, and possesses exceptional customer service skills. Advanced English proficiency and a flexible work schedule are required. Key Responsibilities: 1. Customer Service: • Answer and redirect incoming calls to the appropriate departments. • Provide professional and empathetic customer service, addressing inquiries and resolving issues promptly. 2. Employee Satisfaction Evaluation: • Conduct outbound calls to employees to gather feedback on their satisfaction and work experience. • Analyze feedback and provide useful insights to improve employee engagement. 3. Data Entry and Administrative Support: • Accurately enter and update information in company systems across multiple departments. • Maintain organized and up-to-date records to ensure data integrity and compliance. 4. Problem Resolution & Analysis: • Analyze customer and employee concerns to identify trends and recommend solutions. • Proactively work to resolve issues and improve processes for better outcomes. 5. Flexibility & Collaboration: • Support other administrative tasks as needed, adapting to evolving business requirements. • Collaborate with different teams to ensure smooth operations and efficient information flow. Qualifications: • Advanced English proficiency (both written and spoken). • Proven experience in customer service or administrative support roles. • Exceptional interpersonal and communication skills with a strong focus on empathy. • Strong analytical skills with the ability to identify issues and propose solutions. • Proficiency in data entry and familiarity with common office software (e.g., Microsoft Office, CRM systems). • Highly organized, detail-oriented, and capable of handling multiple tasks simultaneously. • Full availability is required: • Monday to Friday from 8 AM to 8 PM (alternating morning and evening shifts). • Saturday from 9 AM to 5 PM (All schedules in California time). Preferred Skills: • Experience in employee satisfaction surveys or HR-related tasks. • Previous experience in a fast-paced, customer-centric environment. Why Join Us? We offer a supportive and inclusive work culture where your contributions will make a real impact. If you are passionate about customer service, thrive in a collaborative environment, and enjoy making a difference, we would love to hear from you! Location: (Guatemala City Only) How to Apply: If you meet the qualifications and are interested in this opportunity, please submit your resume and a cover letter outlining your relevant experience.