Brook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Customer Service Administrator
Key Duties & Responsibilities
* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
* Generating, amending and updating service schedules and sending reminders
* Vehicle and customer database management
* Booking PSV appointments
* Issuing workshop job cards and monitoring progress of vehicles in workshop
* Processing and closing out workshop job cards and assisting with invoicing
* Making outbound sales and customer care calls and managing key customer relationships
* Creating maintenance contract quotes and selling maintenance contracts
* Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
* Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
* Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
* Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
Criteria
* Educated to GCSE Level - Must have English and Maths
* Strong communication skills - written and verbal
* Proficient with Microsoft Suite
Drivers licemce is also required
This position will be a 40 hours per week to be worked on a shift pattern covering 8am to 6pm Monday to Friday
The Monday to Friday shift patterns will be 8:00am to 4:30pm, 8:30am to 5:00pm, 9:00am to 5:30pm and 9:30am to 6:00pm. Some flexibility will be expected outside of these hours as needed due to operational requirements.
One Saturday morning every 4/ 5 weeks - 7am to 11am
Salary can be confirmed on application
Please send CV to Colleen Farquharson via the apply link
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.