Customer Service Administrator S2 CR Alajuela, Costa Rica **Job Summary** This Customer Support Administrator is a valued member of Customer & Sales Support Team and serves as the primary point of contact for Breast & Skeletal Health (BSH) customers. The Customer Support Administrator delivers value throughout the disposable order journey by ensuring that all aspects are handled in an accurate and expeditious manner while delivering a great customer experience. This individual will partner closely with internal teams such as Sales, Sales Support, Distribution, Supply & Demand, National Contracts, and Accounts Receivable to ensure optimal customer experience. **Qualifications** **Education:** Bachelor’s degree, or equivalent experience **Experience** + 2 years of relevant work experience supporting a sales organization + 1-2 years quoting and order entry/processing in medical device/sales or other highly regulated environment **Skills** + Superior communication skills – verbal, written and presentational + Strong interpersonal and organization skills + Dedicated to ensuring quality standards are maintained in all functions and responsibilities + Acute attention to detail and accuracy + Ability to adapt in a fast-paced environment and prioritize with competing deadlines + Problem analysis and solving ability + Willingness to take initiative and make decisions + Demonstrated strength in achieving great customer experience + Passion for customer success in a competitive and changing market + High energy, self-motivated, proactive, goal oriented and enthusiastic + Enjoys collaboration and embraces teamwork + Solid knowledge of Microsoft Office, especially Word and Excel + Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must + Salesforce.com experience desired **Essential Duties and Responsibilities** + Respond to customer inquiries via phone, fax and email including edits to existing orders, tracking inquiries, proof of delivery, order status, sales contact information, etc. + Enter fax, phone, and email orders for disposable Breast & Skeletal Health products into Oracle Order Management. + Manage iStore inquiries, assist with basic troubleshooting and escalate to IT if necessary for additional issue resolution. + Research disposable order pricing discrepancies and to help identify the root cause of discrepancies and work with National Contracts to see the issue through to resolution. + Process returns and credit and rebills for unwanted orders, missing items, incorrect orders, duplicate orders. + Assist with processing of internal orders (UUI) for our field sales team. + Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers. + Participate and/or lead ad hoc projects focused on continuous improvement. + Collaborate and build strong relationships with internal teams to support needs of the customer support team and our customers.