Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

JOB PURPOSE: 

The purpose of this position is to pursue the company’s corporate goals by actively responding to customer requests and needs. To liaise, co-operate and communicate with other appropriate departments to ensure customer’s requirements are met. Also, to visit/contact existing customers either at the request of the Customer Services Manager or to an agreed schedule to ensure we maintain existing business, and also that we develop and gain more growth from existing accounts.

KEY ACCOUNTABILITIES: 

Manage the day-to-day orders and enquiries from a specific range of customers, achieving an effective workload Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the businessAttend customer meetings either via telephone or in person, as requiredUnderstand and follow Standard Operating Procedures for order processing and customer communicationProcessing sales orders and performing accuracy checksStock allocation maintaining a last in first out processVerify the application of correct customer prices to orders and dealing with price issues and price requestsEstablish and maintain customer specification filesCommunicating any delivery or service issues in a timely manner to the customer, as well as managing any order changes requiredAssist in the provision of accurate daily / weekly / monthly internal and customer reporting as required Support in administration, data requests and queries from customers and internally in a timely manner Ensuring that there is a level of general system housekeepingKeeping on top of obsolete items / destructions and aged stockInput ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influenceContribute to achieving individual account and departmental objectives.Support team resource needs during holiday periods, showing flexibility to assist with other accountsSupport colleagues in training and continuous improvement activities

KNOWLEDGE, SKILLS, EXPERIENCE 

Ability to carry out administrative functions accurately and efficiently Computer skills (Word, Excel, Powerpoint) intermediate to advanced level particularly in excel Attention to detail and accuracy Ability to develop empathy with colleagues and customers Basic understanding of working procedures within a within a Customer Services department/ account responsibility.