Job Description

Brook Street are proud to be working with an established business where Customer Service is at the heart of everything they do. We are seeking motivated and customer-focused individuals to join our clients call centre team as a Customer Service Representative.

You will be the first point of contract for all customers and will be responsible for addressing all queries promptly and professionally in line with the companies values.

Hours: Monday to Friday, Alternative shifts (8am - 4:30pm and 9am to 5:30pm) *Fully office based* NO WEEKENDS!

£11.44ph

Temporary to permanent position

Various start dates available!

Benefits:

Treat days in the officeStaff parties and team buildingProgression Opportunities No weekend workingFree parking on siteGreat working environmentOngoing Training and Development programmes

Responsibilities:

Answer and manage a high volume of inbound calls Handle customer queries efficiently and professionallyHave great attention to detail Set up payment plans and process paymentsUp sell products to customers and explore other products and services beneficial to the customerCreate and manage new customer accountsProvide excellent customer service and maintain a positive attitudeExcellent communication and interpersonal skillConfident on the telephone and excellent manner

If you are looking for your next career move and customer service is really important to you, than apply now to be considered or get in touch with Brook Street Peterborough to hear more!