Customer Service Advisor
Salary £22,500
8.30-5 (Monday - Thursday) 1 hour lunch
8.30 - 4.30 (Friday) 30 min lunch BASED IN LEICESTERRole Purpose:
Complete the day to day duties within the departmentProvide excellent customer service on the telephone, face to face and via emailManage customer accounts
General Role Description:
Process purchase orders on SAPManage customer accounts and build good working relationshipsHandle incoming calls and resolve queriesFollow processes and procedures within the departmentWork to deadlines, Prioritise work load and multitaskProvide customer back order reports on a weekly basis using the reporting system on SAPManage the "info" box, providing customers with an efficient online response to queries via emailStock Checks, Pricing and product lead times
Person Specification:
Self-motivatedPassionate about giving excellent customer serviceGood organisational skillsPleasant and efficient telephone mannerHelpful attitudeDesire to learn and progress to more advanced dutiesExcellent attention to detailBrook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.