Customer Service Advisor **Truck Country** 1 Positions ID: 54779 Posted On 10/23/2024 **Job Overview** **CUSTOMER SERVICE ADVISOR** **Job Overview:** + Answer phones + Speak with customers with updating on current repairs, scheduling, etc. + Speak with technicians regarding repairs + Monitoring repair orders + Excellent Customer Service + Self-starter + Mid shift hours 11:00 AM--8:00 PM could lead to 1st shift **Duties and Responsibilities:** + Follow processes set forth to allow for efficient work + Follow estimates & repairs from beginning to end, resulting in happy/pleased customer base + Take notes & enter digitally + Keep up with schedules & relay info pertaining to said schedules + Duty & responsibility to want to learn this industry to better serve our clientele **Skills and Qualifications:** + Phone skills + Computer skills + Organizational skills + Good communication skills + Ability to work alone & as a team + Problem solving skills + Intelligently & calmly maneuver a fast-paced environment + Ability to follow up & follow through with tasks + Multi-task + Multi-lingual is a plus, but not required + Previous auto or truck service experience preferred **Pay and Benefits:** + Paid Time off – 80 Hours in the first year + Medical, Dental, Vision, Short and Long-Term Disability Insurance + 401K with Employer match + $50,000 company paid Life Insurance Policy + Uniforms provided, cleaned & repaired at no charge + Work Boot allowance + Safety glasses allowance + Friendly team-oriented work environment + Paid training _Truck Country® / Stoops Freightliner-Quality Trailer is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options._ _Truck Country® / Stoops Freightliner-Quality Trailer is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family._ _Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply._ If any questions please call 1-800-251-9569, then option#2 for the recruiting department. Primary Contact 1723732040592 Kassie Hamilton , Phone Phone Phone Fax kassiehamilton@mccoygroup.com Email True False False **Job Details** Categories Customer Service Maintenance/Repair Location Dubuque, IA Shift Flexible Job Type Employee Full/Part Full Time Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan Paid Sick Leave PTO (Paid Time Off) Paid Holidays Tuition Reimbursement **Qualifications** Education High School/GED Experience 1-2 Years Company ID 1296 Job REQ # \# Positions 1 Start Date 20241023 End Date 20241130 Featured Job 0 TH Ad 0 TH Comments **Similar Jobs** Customer Service Sedona Staffing Services Client Service Representative (CSR) Kunkel & Associates, Inc. Services Technician - Tire Repair Sedona Staffing Services Service Technician Sedona Staffing Services Automotive Service Technician or Mechanic Sedona Staffing Services CUSTOMER SERVICE- SALES ASSISTANT Sedona Staffing Services Customer Service Representative Fidelity Bank & Trust Seasonal Client Service Representative Cottingham & Butler/ SISCO Client Service Representative Cottingham & Butler/ SISCO Financial Service Representative Cottingham & Butler/ SISCO **Share this Job** Truck Country **About the Company** Founded in 1958, Truck Country, Inc. is one of the largest and most dynamic full-service truck dealerships in the U.S. With our corporate office located in Dubuque, Truck Country employs a combined 1200 employees in 25 dealerships located throughout Iowa and Wisconsin, Indiana, Ohio, and Illinoois. Truck Country of Dubuque is a full service Freightliner and Western Star dealership offering a extensive parts department, service department, as well as a complete line of new and used trucks. Truck Country and Freightliner, Americas #1 selling truck, are dynamic and thriving organizations that are committed to providing superior service to our customers, and that starts with having dedicated and well trained employees. If you are looking for a fast-paced, rewarding and exciting career in the truck dealership industry complete an online application now, or for more information visit our website at www.truckcountry.com.