Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

At PwC, we are a community of solvers, where every individual plays an important role in shaping the future of our firm, clients and communities. We seek individuals who excel in their roles and embody our core behaviours, working together to create a better tomorrow. Our commitment to Trusted Leadership and Distinctive Outcomes, from our PwC Professional framework, defines how we deliver on our purpose and strategy, serving our clients and living our values in every interaction. Trusted Leadership emphasises building trust, delivering sustained outcomes, and demonstrating courage and honesty, especially during challenging times. Distinctive Outcomes focus on excellence, collaboration, and inclusiveness, ensuring our work adds value, meaning, and purpose. By integrating these principles into our daily operations, we ensure that our efforts are aligned with our values and objectives. Thus, we are looking for candidates who are self-aware, collaborative, committed to continuous learning, and dedicated to delivering quality and integrity.

At PwC, we value every individual's role in shaping our future. We're looking for candidates who excel in their roles and embody our core behaviours of Trusted Leadership and Distinctive Outcomes. Trusted Leadership focuses on building trust, delivering sustained results, and showing courage and honesty. Distinctive Outcomes emphasize excellence, collaboration, and inclusiveness. We seek self-aware, collaborative individuals committed to continuous learning and delivering quality and integrity.

Position summary

To handle reception area activities.

Serves as the first point of contact with the firm and the office for visitors and callers.

Handle all internal and external inquiries and carry out administrative activities of the front office.

Customer

Greet visitors, arrange relevant passes  and make sure all callers and visitors are dealt with promptly, courteously and accurately

Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

Managing floor operations eg.cleaning, FM, meeting rooms, hourly floor checks

Fills up the CAFM form/App for any facilities/maintenance issues

Checks meeting room bookings day before for full day, wrong floor etc - liaise with staff directly or advises Central Floorhost.

Deals with daily issues if EA cannot handle.

Check occupancy against bookings on assigned floor/s

Sits when not on cover at floor host receptions

Maintain visitor logs

Manage Parking Validators Logs

Coordinate with mailroom for outside delivery/courier services with the help of 

Perform general maintenance of the reception area

Coordinate with Security where relevant

Act in accordance with regulations

Perform other administrative duties as required (eg. Issuing PwC access cards)

Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Learning and Growth

participate in and lead various projects. One example is co-piloting the training for all receptionists during the MS migration, where you will serve as the project champion.

Unlimited access to Vantage, our online training portal, to support your continuous professional development.

Requirements:

UAE National with Family Book

High school certificate (equivalent) or Bachelor’s degree

Fluency  in spoken and written English, proficiency in Arabic is an advantage

Min 1-3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills 

Experience with a professional services firm is an advantage 

Knowledge and Skills

Strong organizational skills

Excellent oral communication and interpersonal skills

Must possess a professional telephone manner

Demonstrated ability to work under pressure

Demonstrated team player

Must possess a warm, friendly and professional demeanor

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date