Job Description

Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business.

This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience.

Key Duties & Responsibilities

Be first point of contact for customers, greeting them in a courteous manner and interpreting their requirementsGenerating, amending and updating service schedules and sending remindersVehicle and customer database managementBooking PSV appointmentsIssuing workshop job cards and monitoring progress of vehicles in workshopProcessing and closing out workshop job cards and assisting with invoicingMaking outbound sales and customer care calls and managing key customer relationshipsCreating maintenance contract quotes and selling maintenance contractsLiaising with Workshop Foreman for job planning, to ensure efficiency and profitabilityContacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the workContacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/deliveryOther general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

Skills, Qualifications & Experience:

Educated to GCSE standard or equivalent, including Maths and EnglishPossess strong administration skillsPossess excellent organisational skills and the ability to adapt to changing circumstancesPossess the ability to communicate effectively at all levels, both verbally and written and both internally and externallyPossess an ability to structure workload in an efficient mannerBe able to cope working under pressureMust be confident with communication and possess a polite and professional telephone mannerPossess an excellent level of computer proficiencyWork effectively as part of a team and also work effectively with minimal supervisionHave a full and clean driving licence

Salary can be disclosed on application

Core hours of work will be Monday to Friday; 8:30am - 5:00pm with flexibility to work on Saturday mornings as required.

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.