Job Title: Customer Service Advisor Job Description The Customer Service Advisor position interfaces with customers via chat messaging, inbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services. **Join Our Team in 2025!** **Are you ready to kickstart a rewarding career? We're expanding, and we're looking for passionate individuals to join us! This is your chance to make a meaningful impact by delivering exceptional customer service for Australia's largest superannuation funds, serving 3.4 million members. Don't miss this opportunity to be part of a dynamic team and help make a difference.** **What You’ll Love About This Role:** **Competitive Pay: $27.17 per hour + Super** **Comprehensive Training: No call centre experience? No problem! We provide full training and ongoing coaching to help you thrive.** **Prime Location: Based in Brisbane CBD, just across from Central Station.** **Work-Life Balance: Monday to Friday, 7 am to 8 pm rotating roster—no weekends!** **4 Day Work Week:** **Transition into a 30 hour 4 day work week after 4 weeks of full time training.** **Full time & Part Time roles available** **Key Responsibilities:** **Handle customer inquiries via inbound calls, delivering accurate and timely information.** **Maintain confidentiality while managing personal and sensitive information.** **Provide an exceptional service experience that leaves customers smiling.** **Refer customers to independent support when needed.** **Navigate multiple systems to resolve customer inquiries efficiently.** **Ensure compliance with regulatory security requirements.** **Who You Are:** **Excellent verbal and written communication skills.** **A proactive problem-solver who can think on their feet.** **Comfortable navigating computer systems in a fast-paced environment.** **A team player who can also work independently.** **Passionate about delivering outstanding customer service.** **What’s in It for You?** **Endless Growth Opportunities: 80% of our frontline managers are promoted from within!** **Modern Office Vibe: Enjoy a lively atmosphere in the heart of the city, just a stone’s throw from Central Train Station and Queen Street Mall.** **Wellness-Focused Environment: Embrace our “dress for your day” policy and participate in fun themed events.** **Incentive Bonuses: Enjoy a 3% incentive bonus on top of your salary.** **Supportive Resources: Access our Employee Assistance Program for additional help.** **Generous Referral Bonuses: Earn uncapped bonuses for bringing in great talent!** **Employee Discounts:** **Enjoy discounts on private health, tech and more!** **Your unique talents deserve a workplace that celebrates them.** **Apply now and join us on this exciting journey!** Location: AUS Brisbane - 288 Edward Street Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**