Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
**THIS IS A UNITED KINGDOM (UK) BASED ROLE ONLY**
Customer Service Advisor
Are you looking for a new challenge and are passionate about delivering excellent customer service?
Do you have great attention to detail?
Would you enjoy being part of a bustling, supportive team with a caring counts culture?
Is a flexible work/life balance important to you?
Would long-term career growth in an IBUK recognised '2024 Top UK Insurance Employer' spark your interest?
If you’ve answered yes, then a role as a Customer Service Advisor could be the opportunity you have been waiting for!
Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:
Structured programmes with clear timescales & transparent career pathways
Fully supported professional qualifications with rewards
Truly flexible working
Competitive salary
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Our other benefits include:
Private healthcare plan (including pre-existing conditions)
A Self Invested Personal Pension Scheme
Annual leave allowance of 25 days + public holidays
Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps
The Role:
As part of our incident response team, you will be the first point of contact for customers who are at the start of their claim journey. Your calls could be in relation to either a home emergency (requiring instant remedy) or more substantial damage that could lead onto a property claim on their insurance.
This role would suit individuals coming from motor FNOL roles, insurance administrators or coordinators who are looking to move into property claims handling, anyone from an insurance background looking to move into property or individuals with a keen interest in getting into the industry.
You will have/will be
Ability to Identify whether the situation will be a covered by home emergency or whether it has the potential to lead to a full claim (training on this will be provided)
Ensure that for every call, with every customer, you are delivering outstanding customer service
Accurately take details of the claim/home emergency from the customer and log the details into the system (training on this will be provided)
Set clear expectations of the service journey with the customer
Become familiar with the policy/procedure requirements
Contribute to regular team meetings and ensure effective handover and/or feedback to deliver a seamless service 24/7.
Ability to use technical skills to problem solve and make decisions
The ability to empathise with customers and hold difficult conversations where needed
Able to learn and understand new complex systems
Be able to work a shift rota including nights, weekends, and Bank Holidays
Always professional and confident
Able to operate and prioritise tasks within a changing and fast-moving environment
Excellent telephone communication and administrative skills, both written and verbal, and able to communicate at all levels of business
Where you will work:
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.
When you will work:
We are currently recruiting for a range of shifts include part time evening and weekends or our full time flexi shifts. The core hours are between 8am-8pm on flexi shifts. This means that you will work a 7-hour shift Mon-Sunday between 8am-8pm 5x days per week. You will know your shift patterns at least 6 weeks in advance.
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
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Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.