Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Customer Service Advisor - Full Time and Part Time

Customer Service Advisor 

Be the calm voice claimants rely on to get their lives back on track.  

Job Location: UK wide, hybrid 

Job Type: Permanent 

Remuneration: Competitive salary taking into account skills, experience and qualifications

As part of our incident response team, you will be the first point of contact for customers who are at the start of their claim journey.  Your calls could be in relation to either a home emergency (requiring instant remedy) or more substantial damage that could lead onto a property claim on their insurance.

This role would suit individuals coming from motor FNOL roles, insurance administrators or coordinators who are looking to move into property claims handling, anyone from an insurance background looking to move into property or individuals with a keen interest in getting into the industry.

We are currently recruiting for a range of shifts include part time evening and weekends or our full time flexi shifts.  The core hours are between 8am-8pm on flexi shifts. This means that you will work a 7-hour shift Mon-Sunday between 8am-8pm 5x days per week. You will know your shift patterns at least 6 weeks in advance.   

The skills you will have when you apply:  

Experience in a customer service office environment Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.   

The skills that will be developed once working:  

We will provide all the Sedgwick specific training you need to thrive in this role  

 What we’ll give you for this role:  

  Remuneration & more 

Competitive salary taking into account skills, experience and qualifications A Self Invested Personal Pension Scheme (SIPP) Holiday allowance of 25 days plus bank holidays Flexible working from our office or your home 

 Health & Support 

Private healthcare plan (including pre-existing conditions) Life assurance Group Income Protection   

 Other benefits 

Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications Employee assistance programme for employee wellbeing   Discounts on various products and services 

This isn't just a position, it's a pivotal role in shaping our industry  

 At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.  

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.  

Next steps for you:  

Think we'd be a great match? Apply now – we want to hear from you.  

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.   

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.   

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). 

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.