FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Handles customer enquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation process

Responsibilities:

Handle customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different lines of businessReport problems, potential crisis, and complaints to supervisor for service improvementEngage with customers through proactive communication for follow-up casesImplement empowerment guidelinesDocument call activities in systemDocument follow up items in log sheet or send email to AIAHK Business PartnersWork closely with AIAHK Business Partners to resolve the complaints and uncertain issuesAchieve the individual performance and the Service Hotline team performance targets.Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.

Requirements:Equivalent experience or a Higher Diploma, Associate Degree, or University Degree holderGood command of spoken and written English and Chinese & PC skillsProactive, independent, analytical, patient, and able to work under pressureGood interpersonal skills, self-initiative with a passion for customer centricityCommitted to providing a high standard of service to our membersAttentive to details, well-organized with good problem-solving skillsBasic insurance knowledge would be definitely an advantageIIQE Paper 1&3 holder is essential, IIQE 2&5 is preferred

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.