Job Title:

Customer Service Advisor with Moroccan French

Job Description

The Role

Fantastic opportunities working with the world's leading snack brand!

Concentrix work with the world’s leading maker of snacks, with leading market shares in every category in which they compete and holds the No. 1 position globally in biscuits, chocolate and candy. You will be the first point of contact, taking calls, answering emails and responding to web enquiries from consumers. You will have your customer service radar switched on and be ready to showcase your excellent communication skills in order to give each customer a professional and detailed response. In this role you will provide support for a variety of brands and be required to remain knowledgeable on all brands and products as well as maintain up-to-date knowledge on all the processes to support our consumers
 

Want your weekends free? Not a problem!
Our lines are open 8:00am-5:00pm Monday to Friday to help you strike an excellent work life balance! Possibility for work from home.

What you need?

Exceptionally customer focusedAbility to communicate fluently in Moroccan French both in verbal and written communication styles and understand the market specific dialects or accentsDeep and firm understanding on consumer culture in Moroccan marketAll training will be completed in English, so an advance level of the language is needed as well.Computer literate and ability to navigate around a computer systemCommitted to resolving customer queries in line with corporate values and brand image with solution driven mindsetGood telephone manner and strong understanding of social media channels and familiarity with social communication best practicesExcellent soft skills, particularly in:Demonstrating empathyActive listening skillsCommunicating clearlyProviding concise and accurate next stepsBuilding rapport with frustrated consumersRemaining calm in stressful scenarios

What we offer?

    Competitive salary    A bright, modern and exciting place to work, with excellent staff facilities    Medical plan fully covered by Concentrix    Life insurance    Various career development opportunities    Annual reward and recognition events    Team and Concentrix events

 

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"Employer Brand Leader of the Year\" and \"Best Employer - Outsourcing\" year after year.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents