Job Description

Brook Street is working with a leading Belper based boiler company looking for experienced customer service advisors to join their team offering best in class service to their customer base.

Key Responsibilities:

Customer Support: Assist customers who contact the company via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.Understanding Customer Needs: Assess and understand the customer's situation to identify opportunities for delivering outstanding customer service.Service Delivery: Adhere to contact centre processes and performance targets, ensuring a professional and efficient service.

Hours of Work:

Full-time: 39.5 hours per week.Shift Pattern:Monday to Friday: Between 8am - 6pmSaturday: 8am - 3pmSunday: 8am - 12pm

Minimum Requirements:

Proven customer service experience.GCSE Grade 4 or equivalent in English.Good knowledge of Microsoft applications and web-based platforms.Previous contact centre experience is preferred but not essential.

Rewards and Benefits:

Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.Annual Bonus: A bonus scheme based on performance.Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.Pension Scheme: Company contributes 7%, and employees pay 1%.Employee Assistance Programme: Support for personal and professional matters.Health Benefits: Free flu jabs and eye tests.On-Site Amenities: Subsidised bistro and coffee shop.Employee Benefits Hub: Access to additional discounts and offers.

This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.