Customer Service Advisors (Stockport)

Apply now Job no: 549699
Work type: Full time
Site: Stockport
Categories: Customer Support
Location: Greater Manchester
Salary: £23,795 pa plus aligned Company Benefits
Business Area: Halfords Support Centre

JOB PURPOSE

Make bookings for Fleet Customers into Autocentres and dispatching Mobile Technicians

JOB CONTEXT

Based at our Fleet Support Centre in Stockport you will be reporting to the Fleet Contact Centre Manager. You will be booking Mechanical and Tyre related work for our fleet VIP customers into Autocentres and dispatching Mobile Technicians. You will be ensuring our fleet business customers receive excellent service by liaising with technicians and Centre managers and assisting the account management team with routine queries. You will be providing a crucial service in this key area of our growing fleet business.  

 

 

KEY RESPONSIBILITIES

To make bookings in an accurate timely manner working on a rota basis between 6 am and 8 pm (Monday to Sunday) including but not limited to:

Providing excellent customer service Answering inbound phone traffic Answering emails Accurate data entry Resolving customer queries Updating progress of bookings on multiple customer platforms Liaising with operational colleagues Liaising with the account management team

 

 

Minimum Criteria

Previous Customer service experience An entry level understanding of the Microsoft Office package Good verbal and written communication skills Flexible Positive outlook Resilient and determined. Self-Motivated Enthusiastic and willing to learn. Inquisitive mind Attention to detail

Skills Knowledge and Experience

Customer Service Experience ideally in a contact centre environment Good keyboard skills. KPI driven Industry knowledge would be an advantage.

 

 

 

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