The purpose of this position is to provide premier customer service and first contact resolution on requests and inquiries from Publix current and former associates (at all levels of the company), family members, power of attorneys, personal representatives, physician offices, Publix stockholders, Qualified Domestic Relations Order (“QDRO”) alternate payees, death beneficiaries, IRA companies, financial advisors, attorneys, and tax preparers (collectively, “customer”) relating to Publix’s health, welfare, voluntary, wellness, retirement and stock purchase plans (13 plans and programs in total).

The responsibilities listed on this position are not intended to be all-inclusive and additional responsibilities may be assigned as needed.

Responsibilities include:providing premier customer service and first contact resolution to both internal and external customersinitiating the following forms and documents to be mailed to customersprocessing beneficiary designation formsupdating addresses as requested by the customer