theHow do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience. 

About the role:

We love our customers and always aim to provide the best service. If you like working at home, this job is for you! 

INFO: The Schedule for the afternoon-shift position is 16:00 pm to 00:00 am (5 days/week) with 30 minutes of break.

The Job - Responsibilities

Customer Service by e-mail, phone or social media for solving any incidents generated Managing incoming calls and chats and customer service inquiries Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

Requirements

Have excellent interpersonal and communication skills. Be decisive and organized. Love being part of a dynamic team in a growing company. High or Native Dutch level and fluent in Spanish or English  It is a plus previous experience with a ticketing system, desirable Zendesk. Candidates must reside in Spain

Benefits & Perks

Working comfortably at home (100% remote) Full-time job Resources necessaries for the daily job Job growth inside our amazing company Very good team atmosphere Possibility to receive in advance part of your salary by Payflow