theHow do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience. 

About the role:

You will be expected to:

Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis. Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents Take the extra mile to engage customers Work schedule: 00:00 am - 8:00 am with 30 minute break

 

 

Previous experience in User Support or Customer Service positions are highly valuable. Skilled at planning, organizing, prioritizing and executing simultaneous tasks. Are a solution-oriented and reliable professional. Are flexible. Everything can change very quickly and you know how to adapt Be decisive and organized. Candidates must reside in Spain

This role is located in Spain.

Home office Possibility to receive in advance part of your salary by Payflow Health Insurance