Customer Service Agent | Brisbane

Important information - If shortlisted, you will be sent a link to complete a video interview online. If you are successful, you will then be invited to our assessment centre on the Wednesday 7th of May 2025.

The role:
 

Reporting directly to the Agent Team Supervisor, your team are responsible for delivering a high level of customer service. We are looking for reliable and conscientious individuals with a passion for customer service to join our friendly Customer Service Centre team located in Brisbane. With a strong team culture, we value our people, their personal and professional growth and readily recognise the contributions they make to our success.

Where will you be working?
 

Our modern open plan office, based in the Skygate Precinct - Brisbane Airport is bustling with energy, coffee machines and a fun team centric working environment. We have a large carpark for staff onsite, as well as end of trip facilities, so no need to worry about parking or public transport.

We celebrate our staff milestones with regular morning teas and lunches, hold fun social activities throughout the year. We are focused on the health and wellbeing of our team through activities such as fitness initiatives, mental health check-ins, charity fundraising and fresh fruit deliveries to name a few.

About the Role:

You will pride yourself on delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers.

Handle a range of inbound customer calls from around Australia.

Effectively manage customer orders for concrete and aggregate products

Shifts are 8am-4pm or 9am-5pm on weekdays, however, you will need to flexible to work between 4am - 7pm as these are the businesses operational hours, and occasionally we will need you to cover these times (with notice).

Be rewarded with a quarterly bonus based on your individual performance.

This is a full-time permanent position where you will be given you roster in advance. During our 4 week roster period, you will work a 5 hour Saturday shift and in return get an RDO the following week.

Background, Skills, and Experience required:

Training - Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured 4-week training program.

Problem Solving - work together and innovate to meet the challenges of the day. No two days are the same!

Resilience - Tackle every new challenge with calm composure

Curious - Work with our internal stakeholders to get the most from our network of assets

Compassionate - be attentive to customer requirements and communicate fairly to everyone internal and external.

Our Benefits

At Heidelberg Materials, we understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings.
 

Salary Sacrifice: Take control of your finances by saving on, technology, and work-related items through our salary sacrifice program.

Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.

Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.

Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.

Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.

Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.

Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.

Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.

About Heidelberg Materials
 

With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.

We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects.

We are driven by excellence and high performance and together we will shape Australia's construction materials industry building a legacy for generations to come.

Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community.