Welcome page Returning Candidate? Log back in! Customer Service Agent Requisition ID 2024-2816 Employer GAT Airline Ground Support # of Openings 10 Hire Type Permanent Hours Per Week Part-Time Shift Various Days Weekdays, Weekends Career Type Baggage/Cargo Benefits Job Perks - Paid Parking, Insurance - Medical, Insurance - Dental, Insurance - Vision, Job Perks - Flight Benefits, Retirement - 401K, Job Perks - Employee Discount, Educational/Training - Paid Training Minimum Related Experience 6 Months Union Membership Required No Monthly Union Dues USD $0.00 Education High School Diploma or GED Badging Fees Paid by Employer Starting USD $22.00/Hourly Overview

Visit GAT Airline Ground Support (wearegat.net) to apply 

 

As a customer service agent you are the first impression of a passengers airport experience.  Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities

Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

Must be able to announce both incoming and outbound flights.

Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.

Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

Able to stand and work in one location for up to four hours at a time.

You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

Work independently without direct supervision.

 

Qualifications

Must be at least 18 years of age

Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

Ability to read, speak, and understand the English language.

Ability to stand for long periods of time

Must possess good communication skills and a friendly, outgoing personality in person and via telephone.

Possess entry-level computer skills

Occasionally lift bags or items weighing between 50 and 70 pounds

Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

Must be able to work nights, weekends, and holidays.

 

 

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