We are looking for Customer Service Advisors to join the Group Operations team working out of the state-of-the-art TSOC office in Manchester to act as the first point of contact for all Mitie clients.

You will provide a high level of service to all Mitie customers using internal systems to record, manager and track jobs, raise service requests and demonstrate a strong attention to detail to ensure all requests are correctly logged and routed to the correct department. You will advise customers over the telephone and email on entitlements and also liaise with internal departments to make sure workflow is at a timely manner.

The successful candidate will have a background in customer service, ideally within a customer facing or call centre environment.  You should be IT literate with a good knowledge on the use of Microsoft Office and Email. You will maintain a professional mindset to work, you'll be a team player, confident to take ownership of workloads and have first-class communication skills.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.