Customer Service Agent Location: US Flexible Work Arrangement: Onsite Job Category: Customer Standards & Services Career Level: Graduate / Entry Level Requisition Id: 3633 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. **About the company** Founded in 1967, Jet Aviation is a global leader in private aviation, committed to excellence across every flight and service we provide. With a focus on aircraft management, charter services, completions, defense, FBO operations, fixed and rotary wing maintenance, and staffing, our 4,000+ dedicated professionals work to deliver seamless, top-quality aviation experiences. **What is it like to work at the company?** At Jet Aviation, our environment is vibrant, fast-paced, and "always on"—from the moment you start your shift, you’re fully engaged, with every interaction contributing to our commitment to safety and customer satisfaction. As a Customer Service Representative, you’ll interact with passengers, crew, and stakeholders, ensuring a seamless experience throughout all stages of travel. You’ll be part of a front-line team that requires adaptability, prioritization, and problem-solving on every shift. **What candidates stand to gain by working for Jet Aviation?** Every employee is vital to our success, and we value the unique style and dedication each team member brings. Here, you’ll have the chance to build a personal brand among your colleagues, high-profile clients, and industry professionals. Our culture thrives on a commitment to equality and representation, offering a workplace where every voice matters. Join us in a work culture that celebrates both individual excellence and a shared passion for enabling global flight. **About the Job** This on-site role is based at our concierge style Fixed Base Operator (FBO) at the airport, where you’ll be right at the heart of the action. As a key member of the FBO team, you’ll work closely with clients, passengers, crew, and fellow team members, providing an exceptional experience and ensuring smooth operations for each flight. **What You’ll Do** + Provide customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner. + Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships. **What We Look For** + 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred + High school diploma or GED + Minimum age of 18 with a valid driver’s license + Ability to read, speak, and understand English + Flexible schedule and ability to work in various weather conditions + Must obtain an Airport ID Badge within 30 days of employment + Willingness to always provide a five-star experience + Ability to demonstrate good communication skills + Ability to work calmly and effectively under pressure + Ability to demonstrate multitasking abilities. **Total Rewards** We offer a comprehensive benefits and total rewards package designed to support your well-being, education, and career growth. Our packages include competitive salaries, performance based annual bonuses, health and wellness programs, retirement plans, and paid time off, along with opportunities for professional development. We value our employees and strive to create an environment where you can thrive both personally and professionally. **Pre-employment Requirements** At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you’re selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass a background check and pre-employment drug test before finalizing employment. Upon hire, new employees will successfully complete a NATA Line Service Training Program certification, obtain a motor vehicle operating permit and an airport ID badge. **Work Environment** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year. __ _At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more_ .