Hanahan, South Carolina, USA
37 days ago
Customer Service Agent - Customs Brokerage

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

Job Description

Major Duties and Responsibilities

Ensure smooth and timely customs process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Custom files and reportingEnsure accurate and timely client billingUnderstand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declarationAssist with verification of customs declaration information and the submission of such to the customs authorityEnsure compliance at all times to regulations

 

Qualifications

 

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsStrong desire to learnGood computer skills (Excel, Word, PowerPoint)Fluent in English

Reporting Structure

 

Customs Brokerage Lead Agent, Supervisor and Manager

 

 

Additional Information

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance 401(k) Retirement Savings Plan (US only)Employee Stock Purchase Plan Training and Personnel Development Program

 

All your information will be kept confidential according to EEO guidelines.

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