Customer Service Agent - Customs Brokerage
Expeditors
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals250+ locations worldwideFortune 500Globally unified systemsJob DescriptionMajor Duties and Responsibilities
Ensure smooth and timely customs process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Custom files and reportingEnsure accurate and timely client billingUnderstand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declarationAssist with verification of customs declaration information and the submission of such to the customs authorityEnsure compliance at all times to regulationsQualifications
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsStrong desire to learnGood computer skills (Excel, Word, PowerPoint)Fluent in English
Reporting Structure
Customs Brokerage Lead Agent, Supervisor and Manager
Additional Information
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance 401(k) Retirement Savings Plan (US only)Employee Stock Purchase Plan Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
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