CUSTOMER EXPERIENCE AGENT with French AND Dutch 

 

Our Customer Experience area works with a proactive and dynamic approach. Here we all contribute ideas, make decisions and collaborate so that each customer feels unique, special and fully satisfied with our service.

Do you know how to understand customer needs and set priorities in management? Do you know how to identify and solve their needs while transmitting a brand image?

 

Become one of our Customer Service Agents.

The duties you will perform on a day-to-day basis are as follows: 

 

You will answer calls and respond to emails to customers and dealers. You will follow up with the customer until the final solution to their query. You will issue reminder calls and follow up on incidents, achieving maximum satisfaction. You will carry out database updates, report writing and reporting.

 

We are looking for you if: 

 

You have an excellent command of English and you also have strong language skills bilingual and/or native in French AND Dutch. You are able to travel to our offices to attend the training period. You have availability to work weekends and rotating schedules. You have knowledge of document management and operate dedicated document management platforms. You are a person with excellent oral and written communication skills.

 

#LI-MU1

Spain-Madrid

 

What do we offer you?

 

Full-time indefinite contract. 40 or 20 hours a week. You will be part of a great team of professionals in an internationally consolidated company. You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants and dealers. MSX Bazaar: Shopping  portal exclusive for MSX employees. 23 days of Vacations + 3 extra days. Internal training plan.

 

Do you think you are the ideal person for this position? We want to meet you! Apply for the offer quickly and we will review your application.

 

 

Who are we?

 

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

 

Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions Sales Performance

 

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

 

 

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Vision

To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry

The MSXI Mision

We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions

 

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.