Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

WNS Poland - Launched operations in August 2012 with focus on European language capabilities. Key industries served: finance & accounting, insurance, shipping & logistics, customer service and travel.

Job DescriptionAct as a single point of entry for all cases (both emails and calls) in Dutch& English related to: Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and statusConducting effective communication with customers by income/outcome bound and e-mailsManage customer inquiries Identifying customer needs, proposing solutions and alternative activitiesAdvising clients on products and servicesCollaborate with other departments and teams to provide the best and fastest customer supportCaring for high service and positive customer relationshipsReceiving, updating and/or logging all requestsRouting the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and ResolutionEscalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures ManualWorking hours: 8am-4:00pm

QualificationsAdvanced Dutch knowledge (min.B2 level) to communicate with customersVery good English knowledge (min. B2) to communicate inside the organisationExcellent verbal & written communication skillsProficient computer skills, Good knowledge of MS OfficeCustomer orientation and ability to build professional relationshipsTeam player with strong organizational skills

Optional

Experience in Customer Service

Additional Information

What we offer

Everyday contact with multinational environmentEmployment contractMonthly performance bonusBenefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)Wide range of development and training opportunitiesEmployee Assistance ProgrammeEmpowering CSR initiatives