Coyol, Alajuela, Costa Rica
8 hours ago
Customer Service Agent - Free Trade Zone (Zona Franca)

Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ professionals in a worldwide network of over 3050 locations across six continents. 

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Over 18,000 trained professionals350+ locations worldwideFortune 500Globally unified systems

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.

Ensure smooth and timely customs process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Custom files and reportingEnsure accurate and timely client billingUnderstand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declarationAssist with verification of customs declaration information and the submission of such to the customs authorityEnsure compliance at all times to regulationsEntries under FTZ regimen Tic@ knowledge Import Permit - VUCE 2.0

QualificationsFluent in EnglishOwn transportationCustomer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experienceUnderstanding of transportation documentation and terms is a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsStrong desire to learnGood computer skills (Excel, Word, PowerPoint)College degree or educational equivalent

Additional Information

Expeditors offers excellent benefits

Employee Stock Purchase Plan  Training and Personnel Development Program

All your information will be kept confidential.

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