How you'll help us Keep Climbing (overview & key responsibilities) As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. Customer Service Agents are the first to greet our customers to guide and assist them with the ticketing, routing, trip planning, baggage check-in process and gate boarding. + Greet customers toguide and assist them in the lobby with the check + Use a computer tosell, print, and reissue tickets. + Manage the check-inprocess, assist and support Business Partner’s agent in their assigned roles + Practicessafety-conscious behaviors in all operational processes and procedures. + Display positiveattitude inside and outside of work. + Must have stronglistening and communication skills in order to identify customer needs and toprovide directions appropriately + Embraces diversepeople, thinking and styles. + A Complaint ResolutionOfficial (CRO) is to assist customers in any situation related todiscrimination, accommodations, or services with respect to customers withdisabilities. + Engage with customersand create "Moments that Delight." + Practicessafety-conscious behaviors in all operational processes and procedures. + Use computers toassist customers with seat availability, make gate announcements regarding theboarding process, flight status, checking and handling baggage, managing, andinitiating the boarding process. + Manage the Gate andboarding processes, assist and support Business Partner’s agent in theirassigned roles. + Positively impactscustomers use of airport technology to ensure a better, faster and friendlierairport experience + Efficiently coordinates and monitors allaspects of the operation, ensuring irregular operations are handled as quicklyand effectively as possible What you need to succeed (minimum qualifications) + Consistently makes safety and security, ofself and others, the priority + Demonstrate thatprivacy is a priority when handling personal data + Embrace diversepeople, thinking, and styles + High School diploma,GED, or High School Equivalency + Must be at least 18years of age + Must be proficient inEnglish and German + Should be able toread, write, and comprehend detailed job instructions + Must have stronglistening and communication skills in order to identify customer needs and toprovide directions appropriately + Strong verbal andwritten communication skills using appropriate grammar, tone, and pronunciation + Possess basic computerskills and be proficient in Microsoft Office applications + Must have a workingknowledge of Delta policies and procedures + Must be able tobalance multiple priorities within established time constraints. + (If transferringinternally) Must be performing satisfactorily in present position. + Must have authorization to live and work inGermany at the time of applying to this position What will give you a competitive edge (preferred qualifications) + 6 months of ACS, Airport Customer Service experience in operations and customer service is preferred + Knowledge of Deltamatic and other relevant airport technology is strongly preferred Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way. Delta benefits as per local regulations and work rules will apply. Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here