**Call Center/Customer Service** **Customer Service Analyst 1** Palmdale, CA Posted: 2/25/2025 Job Description Job ID#: 210194 Job Category: Call Center/Customer Service Position Type: Associate - W2 Duration: 52 Shift: 1 **PDS Defense, Inc. is seeking a Customer Service Analyst 1, in Palmdale, CA. Job ID#210194** Pay Rate: $11.50 - $16.50/hr **Job Description:** Provides responsive quality customer service and support at all times. Performs immediate analysis of customer problems and directs the implementation of corrective action to restore function and avoid recurrence. Functions as the customers single point-of contact for problem escalation and resolution as required. Records all incidents while maintaining accountability and ownership until resolved. Interfaces with appropriate technical personnel for customer problems that cannot be resolved quickly on the telephone. Monitors progress on problem resolution and initiates feedback to management and the customer. Performs customer follow-up to verify final resolution and determine satisfaction level. Reviews and develops department systems and procedures to ensure effective problem solving. May be required to perform other related duties as assigned. Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Job Requirements Minimum Security Clearance: No Clearance **VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled** To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **http://www.tadpgs.com/candidate-privacy/** or **https://pdsdefense.com/candidate-privacy/** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled